FAQs
Shipping & Returns & Issues
Our production team begins working on your order as soon as it is received. Standard online and wholesale orders typically leave our Mesa, AZ warehouse within 48 business hours and arrive within 7 business days. Expedited online and wholesale orders placed before 10am local time are processed the same day and typically arrive in 2-3 business days. Custom orders have longer lead times determined by the type of customization and are fulfilled as quickly as possible.
Thank you for shopping at Branded Bills! You may return or exchange your items in a box and in original condition for a refund or replacement within 60 calendar days from the date you ordered it. All items discounted more than 40% are final sale and will not be returned or exchanged unless there is a product defect.
There is a $5 handling charge for any product returned that has no defect and was fulfilled correctly.
Exchanges for equal value, defected returns, and store credit have no additional charge.
Any products which have been modified, damaged, or washed by the customer will not be accepted for a return or exchange. If your item was damaged in transit, defective, or incorrect please email us at [email protected] with product photo and order details.
To start the returns process, click HERE.
Should you have any further questions please email us at [email protected] or call (480) 863-6205.
We pride ourselves on our commitment to quality and our clients' experience.
Final sale products cannot be returned or exchanged.
Wholesale and Custom orders are considered final sale but we will work to make things right if you are not fully satisfied with your purchase.
We are currently offering Free Shipping on domestic orders over $50. Free shipping is not valid on custom or international orders. All other shipping charges will be calculated and displayed at checkout.
We ship via USPS and UPS. Shipping times are estimated based on average time to delivery, not guaranteed. If your order is placed after 10am PT they will be processed the following business day.
- Standard: 7 Business Days
- 2nd Day Air: 2 Business Days
- Next Day Air: 1 Business Day
The amount of time it takes us to make and prepare your order for shipping, this typically takes 2-3 days. However, some order may ship with in as few as 1 day and some may take up to 3 days.
After your payment has been verified and you receive your confirmation email the order will be processed within 2-3 business days (excluding weekends and holidays). If we are experiencing a high volume of orders (holidays or sales) shipment may be delayed by a few days. Please allow additional days in transit for delivery. Items that are back ordered will be shipped out as soon as they become available. The tracking number will be active within 24-48 hours. For shipping and order inquiries please email [email protected]
We currently only ship to the United States and Canada.
If you have received an incorrect or damaged item in your order, please rest assured that we are committed to rectifying the issue promptly. We will expedite the production and shipment of the correct or replacement item to you as soon as possible.
We provide all customers whose orders are affected by such issues with updated tracking information for the replacement shipment. Please allow the mentioned time range for tracking updates on the newly shipped item.
We are here to assist you in returning a product if it does not meet your expectations. You can easily start the return process by following these steps:
- Access our return portal by following the provided URL link.
- Find your order using the order number and your zip code.
- Select the item you wish to return.
- Choose a reason for your return from the options available.
- Opt to 'return item'.
- Click on 'continue with return' to proceed.
- Choose 'Get $$' to see options for a refund or store credit.
- Finally, press 'Submit return' to complete the process.
After submitting your return request, you will be issued a return label. Additionally, USPS offers a free package pick up service, which you can arrange via a provided link. This makes the return process smooth and hassle-free.
We sincerely apologize if there has been a mistake with your order or if the item received is not as expected. To assist you efficiently, we request that you send us a photograph of the item you received. This helps us document and address the issue accurately. Additionally, if available, please include a photo of the inner packing slip. The information on the packing slip such as stamps and numbers is crucial as it allows us to trace back the production details of the order, enhancing our quality control process.
In case the white packing slip is no longer available, it's completely fine. Just ensure to send the photo of the item itself. Once we receive these details, our team will be better positioned to assist you in resolving this matter promptly.
If you have any inquiries or require assistance, simply reply with 'Service' to any of our messages, and you'll be connected with our team. Alternatively, you can send us an email at the address provided in our text messages. We look forward to assisting you!
We respect your preferences regarding SMS notifications. To unsubscribe from receiving text messages, you can reply 'STOP' to any of our messages. Additionally, you can reach out to our customer service team directly, and we will process your request to remove your number from our SMS list. We are committed to ensuring that your communication preferences are honored promptly.
Modifications & Cancellation
Orders that have already been submitted and are in the “Processing” status or “Shipped” status cannot be cancelled and must be returned.
To start the Returns process, click HERE.
Online and wholesale orders are sent to our warehouse team 30 minutes after the order is placed to ensure speedy fulfillment. After that window we cannot cancel or change anything on your order, so please double check your shipping address and order details before placing your order. We do offer 60-day returns and exchanges to accommodate any changes you wish to make.
Custom order addresses may be updated up to a week before the shipping date. Please contact us as soon as possible.
Promotions & Discount Codes
Discount codes can be entered at checkout and will be applied to the subtotal of your order (less shipping and taxes).
Discount codes are only valid on regular priced products. They cannot be applied to multipacks/bundles, which are already discounted. Discounts are taken from pre-taxed amount and excludes shipping.
Custom orders are excluded from discount codes.
If you've forgotten to apply a discount code at checkout, don't worry! You can still request to have this promo applied. After placing your order, simply reach out to us with your order details and the discount code you intended to use. We'll be happy to help apply the discount to your order for you. Please allow some time for the difference in funds to be returned to your original payment method.
Keep in mind, this process may take a few days, depending on the specifics of your order and the nature of the discount code. Once the adjustment has been made, you should see the amount credited back to your payment method within a specified date range. Please let us know if you have any further questions!
Product Information
We recommend spot cleaning and hand washing your hats. There are too many things that can go wrong in a dishwasher or washing machine… To make things easier we created a specialized formula and cleaning kit that you can buy HERE.
All of our products are designed and decorated at our Headquarters in Mesa, AZ. Our base products are sourced and manufactured from various locations outside of the U.S.. Please contact us for more information.
We source our leather from a premier family owned and operated supplier located in Los Angeles, CA. All hides are ethically sourced and vegetable-dyed so you can enjoy a patch that will naturally patina over time.
PVC is a durable and flexible plastic that feels similar to rubber. It’s long-lasting, waterproof, and flexible, making it a perfect choice for one of our patch application types.
Need help finding the perfect hat? Check out our guide here.
We offer two distinct styles of hats: Performance and Elite. Here are the key differences that distinguish these two styles:
- Elite:
- Snapback closure type
- Moisture-wicking sweatband
- Raised threading
- Silk soft front
- Thicker material
- Water repellent fabric
- Ability to float in water
- Tonal Embossed BB logo
- 6 Panel structure
- Performance:
- FlexFit 110 band
- Velcro closure
- Mid crown
- 6 panel design
- Lightweight
- Water repellent fabric
- UPF 50+ Protection
If you have any more questions about our hat styles or need further assistance, feel free to reach out. We’re here to help you choose the best hat according to your needs!
Custom Orders
All of our base products are available for customization, we just need a little information to get you started. Please visit our custom page and complete the quick form. From there you will be connected with a sales representative that will guide you through product selection, design, and help you place your order.
We have an in-house Custom Design Team who will apply your logo to the styles you are considering so you can view them in a design sheet before making final selections. If you need additional design assistance please let us know and we will point you in the right direction.
Check out our custom pricing guide here.
All pricing is based on product type, application type, and ordered quantities. For specific pricing, please submit a form and our sales representatives will send you more information.
You can view our up to date Custom catalog here.
We currently offer leather, flex print, and PVC applications. Leather and flex print applications are made to order in our Mesa, AZ production facility and have an average of a 2 week turnaround time. PVC applications are ordered from our PVC patch vendor and have an average of a 6 week turnaround time.
We have a 12 unit minimum for leather and FlexPrint options, and a 24 unit minimum for PVC options. This allows us to ensure the highest quality possible for each customized product produced.
At this time, we do not offer custom colors for the underside of the bill on hats. We appreciate your understanding and are here to help with any other requests or questions you might have about our products.
At present, our ability to create custom college hats is restricted by licensing agreements with the colleges. We suggest reaching out to your college bookstore to determine if they carry Branded Bills products or if they would be interested in collaborating with us. As we are in various college bookstores and our licensing program is actively expanding, we continuously add to our collection and appreciate any suggestions. Meanwhile, if you are interested in specific college logos, we have a list where we can add your request to gauge interest and explore future possibilities.
We currently do not offer custom-made logos. We create patches using already-existing logos provided by clients. You can visit our official site for more information on how our existing logo creation works if you need to have a logo designed before applying it to a product. We appreciate your interest in customization and are here to assist with any further questions you may have about our product personalization options.
If you've previously ordered custom items and would like to reorder or inquire about the details of past orders, you can easily reach out to us or your account manager. We retain records of previous custom designs for convenient reordering. When you contact us, please provide as much information as possible regarding your previous order, such as the type of items, any specific designs, and your contact information. Our team will review your request and get in touch with you to assist further and ensure your custom order meets your expectations.
Wholesale
To set up a wholesale account to resell our products, we require a copy of your business license or other documentation showing your federal tax ID number, as well as your reseller permit. Please fill out the short questionnaire HERE for access to Branded Bills Wholesale. We review submissions within 5 business days.
Once your application is approved you will be provided with a password to access www.brandedbillswholesale.com. Products are listed at wholesale pricing and you may shop and checkout with your company information.